Security & Trust

Enterprise-grade safeguards for every client

Cyon is engineered for agencies that manage sensitive client work. Our security program blends rigorous technical controls with transparent governance, so you can deliver with confidence.

Platform Security

Encryption in transit (TLS 1.2+) and at rest (AES-256) across all customer data stores.
Role-based access controls with SSO/SAML, SCIM provisioning, and fine-grained permissions aligned to client workstreams.
Continuous vulnerability scanning, dependency monitoring, and secure SDLC practices with automated testing and peer review.

Compliance & Governance

Alignment with SOC 2 Type II controls; audit-ready documentation available upon request.
Data residency in compliant hyperscale regions with GDPR, CCPA, and UK DPA support.
Documented incident response plan, quarterly tabletop exercises, and 24/7 monitoring through our network operations center.

Reliability & Resilience

High-availability architecture with multi-zone redundancy and automated failover.
Hourly encrypted backups with 30-day retention and disaster recovery simulations at least twice per year.
Real-time status and historical uptime published at status.cyon.cloud with proactive notifications for planned maintenance.

Customer commitments

Transparency

We maintain a live status page, quarterly security reports, and a trust portal with audit artifacts. Customers can request NDAs for deeper reviews.

Responsible disclosure

Researchers may report vulnerabilities to security@cyon.cloud with detailed reproduction steps. We acknowledge reports within two business days.

Business continuity

Incident management, backup retention, and disaster recovery objectives are codified in our policies. SLAs include acknowledged response times and escalation paths.

Customer controls

Admins can configure SSO, enforce MFA, manage SCIM provisioning, and define data retention rules tailored to client requirements.

Need a custom review?

Our security team partners with procurement, IT, and compliance stakeholders to accelerate reviews. Email trust@cyon.cloud for our latest SOC 2 report, pen test summary, or to schedule a technical deep dive.

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